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How to Tell If Your Business Email Has Been Compromised

You may not notice it right away, but when a business email account gets compromised, the damage can escalate quickly. Cybercriminals aren’t always looking to lock you out or cause a scene. Sometimes, they’re happy to quietly monitor your inbox — watching, waiting, and gathering information they can use to exploit your company or your clients.

That’s why it’s critical to recognize the warning signs early. The sooner you know something’s wrong, the faster you can contain the threat, reset credentials, and prevent further damage.

an employee trying to tell if his business has been compromised

Why Email Is a Prime Target

Email is the front door to your business. It’s where invoices are sent, credentials are reset, client conversations are stored, and sensitive documents are shared. That makes it a high-value target for attackers — especially in industries like law, finance, and healthcare.

Unfortunately, most business email accounts (especially those using Microsoft 365 or Google Workspace) can be accessed from anywhere in the world if the credentials fall into the wrong hands. And with phishing kits and credential-stuffing tools readily available online, it’s easier than ever for attackers to break in quietly.

Warning Signs You Shouldn’t Ignore

While every attack looks different, there are a few common red flags that often point to email compromise:

  • You start receiving unexpected password reset requests or MFA prompts

  • Clients or colleagues say they received suspicious emails from your address

  • You see login alerts from unfamiliar locations or devices

  • Emails you never saw are sitting in your Sent or Deleted folders

  • Rules appear in your inbox that forward, delete, or move messages without your knowledge

These subtle signs are easy to miss, especially if your day-to-day email habits don’t change. But they often indicate that someone else has gained access — and may already be using your account as a launch point for further attacks.

What to Do If You Suspect a Breach

If you notice anything out of the ordinary, don’t wait. Start by resetting the account password, removing any unknown forwarding rules, and checking for suspicious sign-in activity. If you use Microsoft 365 or Google Workspace, access the admin center to review login logs and recent activity. It’s also important to notify your IT provider, even if you’re unsure — it’s always better to investigate a false alarm than ignore a real one.

And if your email doesn’t currently have multi-factor authentication (MFA) enabled, consider that a top priority. It’s one of the simplest and most effective ways to stop unauthorized access — even if your password is compromised.

Get a Free Security Check

Worried that your email account may have been compromised — or want help tightening things up before it happens? Cost+ offers a free security check that can identify vulnerabilities, scan for threats, and give you a clear path forward.

Schedule your free check today and take back control of your inbox.

2025-06-22T16:08:48-05:00May 24, 2025|

What to Look For in a Local IT Company

Choosing an IT company isn’t just about who can fix a computer. It’s about finding a reliable partner who understands your business, keeps your systems running smoothly, and protects you from things you don’t even know you need to worry about yet.

For small to midsize businesses, especially those without an internal IT team, that relationship matters. The right provider can save you time, reduce stress, and help you grow. The wrong one can cost you — in downtime, lost data, missed opportunities, and frustration.

So how do you make the right choice?

people evaluating local IT a company

It’s More Than Just Technical Skills

Technical know-how is the baseline. Every IT provider should be able to handle basics like network configuration, workstation support, cybersecurity, and backups. But what separates the good ones from the rest is how they work with you.

You want a provider that’s responsive, communicates clearly, and explains things in plain language. You want someone who doesn’t disappear after installation or bury you in contracts and vague language. And you want someone who has a real, accountable presence — not just a contact form and a call center.

Key Qualities to Look For

When evaluating a local IT provider, pay attention to how they show up — not just what they sell. The best companies typically offer:

  • Clear communication, including how support is handled, who to contact, and what’s included

  • Transparent pricing with no surprise fees or locked-in multi-year contracts

  • A mix of proactive monitoring and responsive support

  • Familiarity with the platforms you use (like Microsoft 365, cloud tools, and industry-specific apps)

  • A willingness to meet, listen, and tailor services to your actual needs — not just push a prepackaged bundle

The relationship should feel like a partnership, not a subscription.

Don’t Rush the Decision

If you’re getting vague answers, unclear pricing, or pushback when you ask questions, keep looking. A good IT partner should be comfortable earning your trust — not pressuring you into a contract. Take the time to compare options, meet with the team, and see how well they explain things. That conversation will tell you a lot.

Need a Second Opinion?

Whether you’re choosing an IT provider for the first time or wondering if it’s time for a change, we’re happy to talk through what to look for — and how to make sure you’re getting the support you deserve.

Schedule a free consultation with Cost+ and get clear answers before you decide.

2025-06-21T21:16:54-05:00May 23, 2025|

5 Things to Back Up in Microsoft 365 That Most Businesses Forget

Microsoft 365 has become the default productivity platform for businesses of all sizes — and with good reason. It’s powerful, flexible, and packed with tools that keep teams connected. But there’s a common and dangerous misconception about Microsoft 365: that everything is automatically backed up.

It’s not.

While Microsoft protects your data from things like infrastructure failures and short-term glitches, it’s not responsible for all the things that can go wrong on your end — like accidental deletions, overwrites, security breaches, or long-term data retention needs.

If you assume Microsoft 365 has it all covered, you’re likely missing some critical pieces.

What Most Businesses Overlook

You might think email is covered (and to a point, it is), but what about documents stored in OneDrive? Shared data in Teams? Calendar entries? Without the right backups in place, recovering this information can be time-consuming — or impossible.

Here are five things in Microsoft 365 that often go unprotected:

  • Teams chats and shared files – Teams is now a central hub for collaboration, but messages and shared content can be lost or become inaccessible after account changes or deletions.

  • OneDrive files – If an employee leaves and their license is removed, their OneDrive files can be permanently deleted after a short window.

  • Shared mailboxes – These aren’t always backed up by default and can contain important client or internal communication.

  • Calendar data – Lost meeting records, appointments, or shared scheduling data can impact coordination — especially for teams handling client work or deadlines.

  • Deleted emails and folders – After the recycle bin period ends (typically 30 days), deleted content is gone for good unless a third-party backup is in place.

You Need More Than Built-In Retention

Microsoft 365’s retention policies are designed for short-term recovery — not full business continuity. If you’re handling sensitive data, managing multiple user accounts, or simply want peace of mind, a purpose-built backup solution is essential. It ensures you can recover lost or deleted content, comply with retention rules, and stay protected in the event of accidental or malicious data loss.

Get a Free Backup Check

Not sure what your current setup is actually backing up? At Cost+, we offer a free evaluation to identify gaps in your Microsoft 365 data protection. We’ll give you a clear picture of what’s covered — and what’s not — so you can make the right decision before it becomes a problem.

Book your free Microsoft 365 backup check today and protect what matters.

2025-05-25T18:36:33-05:00May 23, 2025|

The True Cost of Downtime (and How to Avoid It)

When your systems go down, it’s more than just a tech issue — it’s a business problem. Whether it’s a server crash, a network outage, or a ransomware attack, downtime costs you in ways that go far beyond IT. Lost productivity, missed sales, frustrated customers, and damage to your reputation all add up. And for many businesses, the impact starts immediately.

You don’t have to be a massive enterprise for downtime to hit hard. Even a few hours of disruption can throw off your entire team, delay projects, or put you at risk of non-compliance if you’re in a regulated industry.

How Downtime Happens

Downtime doesn’t always come from catastrophic events. Sometimes, it’s caused by something as simple as an expired SSL certificate, a failed software update, or an overlooked hardware issue. Other times, it’s more serious — like ransomware encrypting your files or cloud systems being unavailable when you need them most.

Most businesses aren’t prepared. They assume “we’ll cross that bridge when we get there,” until they get there — and realize they don’t have a plan.

What It’s Really Costing You

Downtime impacts your bottom line more than you may realize. It stops your team from working, disrupts customer communication, and can even cost you clients who need consistent service. It also puts pressure on your employees to recover quickly — and sometimes forces costly last-minute fixes.

Here are just a few of the ways downtime hits:

  • Lost productivity from employees who can’t access systems or tools

  • Missed revenue from interrupted sales, bookings, or transactions

  • Reputation damage if customers experience delays or poor service

  • Data recovery costs if files or systems need to be restored

  • Compliance penalties if sensitive data is affected and reporting is delayed

Most of these losses aren’t visible until after the fact — and by then, they’re expensive.

How to Minimize the Risk

Avoiding downtime isn’t about eliminating every possible failure. It’s about having the right systems and safeguards in place so that if something does happen, it’s brief, contained, and recoverable.

That means having secure backups, keeping systems updated, monitoring hardware and network health, and putting a disaster recovery plan in place. It also means knowing who to call when something breaks — and having a team that can respond fast.

Get a Free Risk Assessment

Want to know how exposed your business might be to a downtime event? Cost+ offers free evaluations to help you identify gaps, risks, and opportunities to strengthen your IT systems before anything goes wrong.

Book your free risk assessment today and protect your business from the unexpected.

2025-05-25T18:37:18-05:00May 23, 2025|

What Does a Managed IT Service Provider Actually Do?

The term “managed IT services” gets thrown around a lot — but what does it actually mean, and what does a managed service provider (MSP) really do for your business?

At its core, a managed IT service provider is a company you hire to handle your technology needs so you don’t have to. That includes everything from keeping your systems running smoothly to protecting your business from cyber threats, solving day-to-day tech problems, and helping you plan ahead. For many small and midsize businesses, it’s like having a full-time IT department — without the full-time cost.

Not Just Help Desk Support

While many people think of IT support as something you call when something breaks, managed IT goes far beyond that. A good provider proactively monitors your network to catch issues before they cause problems. They apply software updates, patch vulnerabilities, and make sure your systems are secure and performing well. Instead of reacting to problems, they help you avoid them in the first place.

You’ll also get guidance on technology planning, support for your email and cloud systems, data backups, and compliance if you’re in a regulated industry. It’s not just about fixing — it’s about improving, protecting, and future-proofing your business.

What’s Actually Included?

Every MSP is a little different, but here’s what most managed IT providers typically offer:

  • Remote monitoring and maintenance of workstations, servers, and networks

  • Help desk support for employees (via phone, email, or portal)

  • Cybersecurity protection, including endpoint security and threat monitoring

  • Cloud management and support (like Microsoft 365 or AWS)

  • Backup and disaster recovery planning

  • IT strategy and consulting to help your business grow with the right tech

The best providers don’t just respond to issues — they build systems that prevent them. And they explain things in plain English.

Do You Need One?

If you’re spending too much time solving tech issues, relying on a one-person IT solution, or juggling multiple vendors for email, backups, and security — a managed IT partner can bring it all together under one roof. It’s not about complexity; it’s about making your systems easier to manage, more secure, and better aligned with your goals.

Whether you’re in Jacksonville or anywhere across the U.S., having the right IT support in place means less downtime, less risk, and fewer surprises.

Schedule a Free IT Evaluation

Not sure if your current setup is working as well as it could be? At Cost+, we offer free consultations — no strings, no sales pitch. We’ll review your environment, answer your questions, and give you a clear picture of what’s working and what’s not.

Book your free evaluation today and take the guesswork out of managing your tech.

2025-05-25T18:34:59-05:00May 23, 2025|
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