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Scattered Spider Hacking Group Evolves Tactics: Protect Against Social Engineering Threats

The Scattered Spider hacking group, a notorious cybercriminal collective, is intensifying its attacks on businesses in 2025 with sophisticated social engineering tactics. Known for targeting industries like retail, insurance, and aviation, this group tricks employees into handing over credentials or installing malicious tools, leading to data theft and ransomware attacks. This article explains how Scattered Spider operates, their recent activities, and practical steps your business can take to stay safe.

What Is the Scattered Spider Hacking Group?

Scattered Spider, also tracked as UNC3944, Muddled Libra, or Octo Tempest, is a decentralized group of cybercriminals, primarily young English-speaking operatives from the US and UK. Unlike traditional hacking groups, they operate like a tech startup, recruiting skilled hackers and collaborating with ransomware groups like DragonForce. Their attacks focus on financial gain through data extortion and system encryption, causing millions in losses for victims like MGM Resorts and Marks & Spencer.

How Scattered Spider Attacks Work

Scattered Spider’s primary weapon is social engineering, manipulating human behavior to gain network access. Their tactics include:

  • Vishing (Voice Phishing): Posing as IT staff or trusted entities, they call employees to trick them into sharing login details or resetting passwords. Recent reports suggest they may use AI voice cloning to enhance credibility.
  • Phishing Campaigns: They send fake emails mimicking legitimate services, using domains like “targetsname-helpdesk.com” to steal credentials.
  • MFA Fatigue Attacks: Bombarding users with multi-factor authentication (MFA) prompts until they accept one, bypassing security.
  • SIM Swapping: Convincing phone carriers to transfer a victim’s phone number to a hacker-controlled SIM, intercepting MFA codes.
  • IT Impersonation: Pretending to be helpdesk staff to reset credentials or install remote access tools like AnyDesk or TeamViewer.

Once inside, they use tools like Mimikatz to harvest credentials and deploy ransomware like DragonForce, encrypting systems and demanding payment. They also infiltrate platforms like Slack or Microsoft Teams to eavesdrop on security response calls, adapting their methods to evade detection.

Recent Activity and Business Impact

As of July 29, 2025, the FBI and CISA reported a surge in Scattered Spider attacks, targeting sectors like retail, insurance, and aviation. High-profile victims include Marks & Spencer, Hawaiian Airlines, and United Natural Foods, with losses reaching hundreds of millions. The group’s collaboration with DragonForce and their use of new phishing domains signal a shift to more targeted attacks. For businesses, these attacks mean downtime, data leaks, and reputational damage, especially if sensitive customer data is exposed.

A notable evolution is their targeting of third-party IT vendors, exploiting trusted relationships to access corporate networks. The 2024 Snowflake breach, affecting 165 companies like AT&T and Ticketmaster, highlights their ability to exploit cloud platforms for massive data theft.

Why Scattered Spider Is a Growing Threat

Scattered Spider’s strength lies in its adaptability. They pivot industries quickly, moving from retail to insurance to aviation, making it hard to predict their next target. Their use of legitimate tools like AnyDesk and living-off-the-land techniques (using built-in system tools like PowerShell) makes detection challenging. Recent arrests in the UK and US have slowed their activity, but the group remains active, with other threat actors adopting their social engineering methods.

Practical Defense Strategies for Businesses

Protecting your business from Scattered Spider requires a multi-layered approach focusing on employee awareness, robust security settings, and proactive monitoring. Here are actionable steps:

1. Strengthen Employee Training

Train employees, especially helpdesk and IT staff, to recognize social engineering tactics. Teach them to verify caller identities through separate channels and avoid sharing credentials. Regular phishing simulations can build resilience. CISA emphasizes employee awareness as a critical defense.

2. Implement Phishing-Resistant MFA

SMS-based MFA is vulnerable to SIM swapping. Switch to app-based or hardware token MFA, like authenticator apps or YubiKeys, which are harder to bypass. Snowflake’s August 2025 mandate for MFA on all accounts sets a good example.

3. Enhance Helpdesk Verification

Establish strict protocols for password resets and MFA changes. Require secondary verification via email or in-person checks. Never rush credential resets based on urgent phone requests, as Scattered Spider exploits time pressure.

4. Monitor and Restrict Remote Access Tools

Limit the use of remote access tools like TeamViewer or AnyDesk. Implement application controls to block unauthorized software. Monitor network traffic for unusual activity, as Scattered Spider often uses legitimate tools to blend in.

5. Secure Third-Party Vendors

Evaluate your supply chain’s cybersecurity. Ensure vendors use strong MFA and have incident response plans. The Snowflake breach showed how third-party weaknesses can lead to major breaches.

6. Maintain Offline Backups

Regularly back up critical data offline, disconnected from your network. Test these backups to ensure quick recovery from ransomware. CISA recommends offline backups as a key defense against data extortion.

7. Update and Patch Systems

Keep all systems, especially cloud platforms like Snowflake, updated with the latest security patches. Scattered Spider exploits outdated software to gain access.

8. Develop an Incident Response Plan

Create and test a ransomware response plan. Include steps for isolating affected systems, notifying authorities, and communicating with stakeholders. A prepared plan can minimize downtime and losses.

Stay Ahead of Scattered Spider

Scattered Spider’s evolving tactics make them a persistent threat, but businesses can stay safe with vigilance and preparation. By focusing on employee training, robust MFA, and proactive monitoring, you can reduce the risk of falling victim to their social engineering schemes. Stay informed through trusted sources like CISA and the FBI for the latest advisories on Scattered Spider’s tactics.

For more details on Scattered Spider’s methods and mitigation strategies, check the CISA and FBI joint advisory from July 29, 2025.

2025-08-13T17:06:22-05:00August 13, 2025|

Phishing Risks for Englewood Businesses

Phishing risks for Englewood businesses have grown significantly in the past few years—both in volume and sophistication. Once easy to spot, today’s phishing attacks are polished, customized, and highly effective at tricking employees into giving away sensitive information. For law firms, healthcare practices, and professional offices, one wrong click can lead to serious consequences.

What Is Phishing?

Phishing is a form of social engineering where attackers pose as trusted entities—banks, vendors, even internal staff—to trick users into clicking malicious links, opening infected attachments, or revealing confidential information. The goal is often to steal credentials, install malware, or gain unauthorized access to your systems.

How Local Firms Are Being Targeted

Many Englewood business owners assume phishing only targets large corporations. In reality, small firms are more frequently attacked because they often lack formal security awareness training or advanced email filtering tools. We’ve seen examples where attackers impersonated a firm’s IT provider, CFO, or even a known client—making the email nearly indistinguishable from the real thing.

Red Flags Your Team Should Know

Protecting against phishing begins with employee awareness. Teach your staff to look for:

  • Unexpected emails asking for passwords or login credentials
  • Urgent tone (“Act now,” “Your account will be locked”)
  • Misspellings or strange formatting
  • Links that lead to login pages with unusual URLs
  • Attachments from unknown senders

Even one mistake can open the door to ransomware, data theft, or business email compromise.

What Happens If You Fall Victim?

The fallout from a successful phishing attack can include:

  • Unauthorized access to email accounts and cloud storage
  • Compromised client data and legal exposure
  • Wire transfer fraud and financial theft
  • Downtime while systems are scanned and restored

Small businesses in Englewood can’t afford these outcomes, especially if client trust is broken.

How to Strengthen Your Defense

At Cost+, we help businesses reduce phishing risk with layered security and user training. A strong anti-phishing approach should include:

  • Email threat protection with link scanning and attachment sandboxing
  • Multi-factor authentication (MFA) for all logins
  • Role-based access controls to limit data exposure
  • Quarterly staff training with real-world phishing examples
  • Incident response planning in case of a breach

Phishing isn’t going away—but the damage is preventable.

Protect Your Business from the Most Common Threat

Phishing Risks for Englewood Businesses. If you’re unsure whether your current defenses are enough, you’re not alone. Many Englewood firms don’t realize their exposure until it’s too late. Let Cost+ help you identify vulnerabilities and strengthen your protection before the next attack hits your inbox.

Want to learn more?  Here’s what the Federal Trade Commission has to say: Learn More

2025-06-09T18:58:36-05:00August 9, 2025|

Why Cybersecurity Needs Are Different for NYC Companies

Cybersecurity is a concern for every business—but for companies operating in New York City, the stakes are uniquely high. The city’s density, industry mix, and economic importance make it a prime target for cybercriminals. And with tighter compliance regulations, demanding clients, and reputational risk at every turn, NYC firms can’t afford to take a generic approach to digital security which is why they’re seeking out qualified NYC cybersecurity providers.

Whether you’re a law firm handling privileged client data, a healthcare provider navigating HIPAA, or a financial services company bound by SEC guidelines, your cybersecurity strategy must reflect the environment you operate in. Here’s why NYC businesses face a distinct set of challenges—and what to do about them.

Higher Threat Profile by Location and Industry

New York City isn’t just populous—it’s strategic. Hackers and threat actors often target organizations by geography, focusing on areas where financial and legal activity are concentrated. Many NYC businesses operate in sectors that are especially vulnerable to cyberattacks, including legal, finance, media, and healthcare. Attackers know this. So should your IT provider.

Compliance Isn’t Optional—It’s a Cost of Doing Business

From state regulations like the New York SHIELD Act to industry-specific mandates, NYC businesses must manage more than just password policies. They’re expected to enforce structured data protection programs, run vulnerability assessments, and report certain types of breaches. Cybersecurity is no longer a checkbox—it’s a compliance requirement. A breach doesn’t just cost money. It invites liability, fines, and regulatory scrutiny.

Client Expectations Are Higher

In industries like law, consulting, real estate, and private equity, clients often ask detailed questions about how their data is protected. Some require IT due diligence, security questionnaires, or confirmation of encryption and multi-factor authentication. In a market as competitive as New York, cybersecurity isn’t just internal risk management—it’s a client retention tool.

Why Generic Security Solutions Fall Short

Off-the-shelf tools and default configurations may satisfy a baseline, but they don’t provide the layered protection that NYC companies need. A strong cybersecurity posture should include endpoint detection and response, network monitoring, secure remote access, data encryption, and regular employee training. NYC cybersecurity providers who treat security as an add-on—or only respond after an incident—put your business at unnecessary risk.

Proximity Matters in Cybersecurity, Too

While most threat detection is handled remotely, certain breaches or incidents require fast in-person action—especially when recovery, legal documentation, or forensic preservation is involved. Cost+, located just outside Manhattan, offers NYC businesses cybersecurity expertise with the local presence to respond when needed—without inflated costs or delays.

Steps NYC Companies Should Take Now

  • Conduct a cybersecurity risk assessment tailored to your industry
  • Implement multi-factor authentication across all systems
  • Encrypt all sensitive data at rest and in transit
  • Train employees regularly on phishing and fraud tactics
  • Partner with a provider that offers both protection and compliance guidance

Conclusion

In New York City, cybersecurity isn’t a back-office function—it’s core to how your business operates and competes. The risks are greater, but so are the expectations. The right provider doesn’t just check boxes. They help you build trust, meet obligations, and stay ahead of evolving threats.

To learn how your NYC business can strengthen its cybersecurity posture with expert guidance and responsive support, visit our New York City IT services page.

2025-06-02T17:21:31-05:00August 9, 2025|

Microsoft Copilot Rollout Strategy: What Business Leaders Need to Know

Microsoft 365 Copilot is being marketed as a game-changer for productivity—but business leaders shouldn’t enable it blindly. A strong microsoft copilot rollout strategy ensures the tool delivers measurable value without introducing unnecessary costs, risks, or compliance concerns. Before turning on a $30/month AI assistant across your organization, it’s critical to understand how Copilot fits your goals—and where it could go wrong.

leaders learning about Microsoft Copilot rollout strategy

What Is Microsoft Copilot?

Microsoft Copilot is an AI-powered assistant embedded across Microsoft 365 apps including Word, Excel, Outlook, Teams, and PowerPoint. It uses large language models and Microsoft Graph data to help users generate content, summarize emails, draft documents, and automate repetitive tasks. While it promises efficiency, the tool is only as smart—and secure—as the data and permissions behind it.

Why Copilot Demands a Rollout Strategy

Unlike standard software upgrades, Copilot touches everything: email, documents, meetings, and internal communications. With such deep integration, poor planning can lead to information leakage, overspending, or confusion among staff. This is not about turning on a feature—it’s about managing change and risk at the organizational level.

Risks of Enabling Copilot Prematurely

  • Data exposure: If permissions aren’t properly scoped, Copilot could generate content from documents the user wasn’t meant to access.
  • Licensing waste: Copilot licenses start at $30 per user/month. Unused or underused seats drive up operating costs quickly.
  • Workflow disruption: AI-generated content can be inaccurate or misleading—especially in legal, financial, or regulated industries.
  • Compliance uncertainty: Copilot leverages user data and third-party integrations. Without review, it may trigger conflicts with data retention or access policies.

Five Steps to Build a Smart Microsoft Copilot Rollout Strategy

1. Identify Business Use Cases

Don’t roll out Copilot just because it’s available. Start by identifying departments or roles that benefit from summarization, automation, or AI-driven drafting. Common candidates include marketing, HR, and customer service—not finance or legal, where accuracy and regulatory constraints demand tighter oversight.

2. Map Licensing Carefully

With a premium price point, Copilot should be assigned strategically. Consider starting with a small pilot group—perhaps 10 to 25 users—then evaluate usage and productivity gains before expanding. This approach helps you quantify ROI and avoid over-licensing.

3. Lock Down Permissions and Sharing

Before deployment, conduct a thorough permissions audit across Microsoft 365. Users should only access data appropriate to their role. This step protects sensitive information and limits the risk of accidental disclosure through AI-generated content.

4. Create Governance and AI Use Policies

Develop clear policies for how Copilot can and cannot be used. Establish guidelines around what types of content can be generated, where it can be saved, and when human review is required. This protects your organization from unintended misuse.

5. Monitor Usage and Feedback

After rollout, use Microsoft analytics to monitor which features are used most, where support is needed, and whether the tool is creating efficiency—or confusion. Use this data to refine training, adjust policies, and manage expectations across departments.

Microsoft’s Recommended Approach

Microsoft encourages phased adoption and governance through a “center of excellence” model. Their official guidance outlines how to prepare your team, evaluate data risks, and align deployment with business objectives.
https://learn.microsoft.com/en-us/microsoft-365-copilot/microsoft-365-copilot-planning

Where Cost+ Can Help

If you’re unsure where to start, Cost+ offers Microsoft 365 audits and implementation services. Our Support+ team helps you develop a smart, secure microsoft copilot rollout strategy—with licensing, permissions, and risk mitigation built in from day one.

Bottom Line

Copilot has the potential to improve productivity, but it’s not plug-and-play. Without a clear strategy, businesses risk wasted spend, policy violations, and AI-generated confusion. Taking the time to implement a thoughtful microsoft copilot rollout strategy will protect your business—and help your team use AI with confidence and control.

2025-06-21T21:49:36-05:00August 5, 2025|

The Real Cost of Downtime for NYC Businesses—and How to Avoid It

New York City is a market where time truly is money. IT outages in NYC cause missed deadlines, client delays, or an hour of operational silence can quickly add up to real financial loss. Yet many businesses still treat IT outages as an occasional inconvenience rather than a measurable risk. In practice, even short outages can disrupt productivity, damage customer relationships, and erode trust—especially in fast-paced sectors like law, finance, real estate, and healthcare.

IT outages more than just a broken connection or frozen screen. It’s a ripple effect that touches every department, from billing and communications to service delivery and compliance. For NYC businesses that rely on uptime to stay competitive, understanding the true cost of interruption is essential.

Calculating the Impact of a Single Hour

Let’s say your team of 25 employees loses access to systems for one hour. If their average fully burdened hourly rate is $60, that’s $1,500 in immediate labor waste. But that’s just the beginning. Client communications are delayed. Files can’t be accessed. Meetings are missed. Projects stall. And if the outage affects customer-facing services, the damage can include lost revenue and brand credibility. Scale that across a larger team or multiple locations, and the stakes increase dramatically.

Beyond the Dollars: Downtime Erodes Confidence

Clients expect seamless service. When technology fails, even briefly, it can raise questions about reliability. Law firms risk missing court deadlines. Medical offices fall behind on patient intake and billing. Financial firms delay time-sensitive trades or filings. The direct cost of downtime is serious—but the long-term reputational cost can be even greater.

Most Outages Are Preventable

According to industry data, the majority of IT outages in NYC are avoidable. Common causes include hardware failure, poor network design, missed security patches, and human error. These are not exotic problems—they’re operational ones. With the right monitoring, preventative maintenance, and responsive support, most issues can be resolved before they ever reach the user.

Response Time Is Everything

Once downtime begins, every minute counts. That’s why NYC businesses need more than a ticketing portal. They need a team that can act fast—both remotely and on-site. Firms like Cost+, located just across the George Washington Bridge, provide same-day support with the proximity and availability to act when it matters most. While remote tools solve many problems, there are still cases where an in-person fix is the only path to resolution.

Minimizing Risk Through the Right IT Strategy

  • 24/7 system monitoring to detect and resolve issues early
  • Redundant internet and power solutions
  • Automated backups and rapid recovery systems
  • Security patching and proactive maintenance
  • Clear escalation procedures and rapid-response technicians

Closing Thought

In New York City, delays don’t just inconvenience—they cost. Smart businesses understand that avoiding downtime isn’t a luxury. It’s a requirement. Whether you’re running a law firm, a medical office, or a growing enterprise, investing in strong IT support is one of the most direct ways to protect revenue, reputation, and momentum. And while other areas of the country might be more tollerant, any New Yorker will tell you– IT outages in NYC are not to be tollerated.

To learn more about how to prevent downtime and protect your operations, visit our New York City IT services page.

2025-06-03T18:24:58-05:00August 2, 2025|
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