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Why Paramus Businesses Are Rethinking Their Phone Systems in 2025

Paramus business phone systems: For years, business phone systems were treated as afterthoughts—lines drawn through legacy telecom contracts, quietly renewed each year, with little scrutiny. But in Paramus, where retail, healthcare, and professional service firms rely on responsive communication, that status quo is shifting. And it’s not just about cost.

The shift to cloud-based phone systems has introduced both opportunity and complexity. While providers advertise features like call routing, voicemail-to-email, and app integration, many Paramus businesses are discovering what happens when these promises don’t match day-to-day reality. Missed calls, system outages, poor mobile performance, and confusing pricing have become common complaints—especially for companies with outdated or cobbled-together solutions.

a man in Paramus NJ using a voip telephone to get IT support

The Hidden Costs of Sticking with Old Telecom

Traditional phone systems—whether on-prem PBXs or basic VoIP setups—often carry hidden liabilities. They tie businesses to expensive hardware, require on-site technicians for updates, and offer little visibility into usage patterns. Worse, they can lack basic security protections, exposing calls to eavesdropping or spoofing risks.

In a town like Paramus, where businesses operate at high volume and customer service is everything, even a few dropped calls per week can create real revenue impact. And for regulated industries—like legal and healthcare—poor call handling can lead to compliance issues when documentation or encryption is inadequate.

What Paramus Businesses Are Looking For

Our conversations with Paramus business owners—across retail, real estate, and professional services—reveal a clear pattern of priorities:

Reliable uptime, especially during retail rushes and appointment hours
Clear pricing that avoids overage fees and bundled mystery charges
Seamless call forwarding to mobile devices for hybrid and remote work
Call recording and logs for dispute resolution and compliance
Support that actually picks up the phone when something breaks

Most critically, they want phones that just work—without needing a full-time telecom expert to manage settings, updates, or integrations.

A Modern Solution with Local Support

At Cost+, our Phones+ service is built for exactly these needs. We host and manage the 3CX platform—a proven, secure, and feature-rich phone system used by thousands of businesses worldwide. But what sets us apart is how we implement, support, and bill for it.

Phones+ includes:

Hosted PBX in the cloud with no onsite hardware required
Free installation, setup, and user training for Paramus-based teams
Mobile and desktop apps for anytime, anywhere access
Call recording, call queues, voicemail transcription, and CRM integrations
Support from real U.S.-based engineers, not offshore call centers

We also offer custom API development for advanced businesses looking to integrate phones with systems like Salesforce, HubSpot, or ticketing platforms.

Phones as Part of a Bigger Picture

We rarely recommend viewing phones in isolation. They’re one part of a broader communications and operations strategy. Our clients in Paramus often combine Phones+ with Support+

My Thomas McDonald
Vice President

cmcwplgnomg4042025-06-27T18:15:19-05:00June 27, 2025|

New York Enacts Mandatory Cyber Reporting: What It Means for Business Continuity and Compliance

New York cyber reporting law alert! In a major shift that sets the tone for national cybersecurity policy, New York State has passed legislation requiring all local governments and public authorities to report cyberattacks within 72 hours and disclose ransomware payments within just 24 hours. This groundbreaking law—signed by Governor Kathy Hochul on June 26, 2025—represents a growing recognition of the urgent need for cyber transparency, resilience, and coordinated response.

Why This Law Matters

Cyberattacks against municipalities have surged in recent years, often exploiting weak infrastructure, outdated systems, and underfunded security programs. With local governments controlling critical infrastructure—from public schools and utilities to transit and healthcare systems—the risk of disruption has never been greater.

By mandating strict disclosure timelines, New York is effectively forcing a culture shift in how organizations prepare for, detect, and recover from attacks. In particular, this law shines a spotlight on ransomware—a tactic that continues to dominate headlines and cost millions in recovery and downtime.

What Organizations Need to Do

If your business or partners work with or alongside public agencies in New York, this law may affect your operations directly or indirectly. Organizations should:

Ensure cyber incidents are identified and escalated within hours—not days.
Have clearly documented disaster recovery and incident response plans.
Prepare executives and legal teams to handle ransomware payment disclosures within 24 hours.
Deploy advanced detection systems such as endpoint protection and network monitoring.
Regularly test and update policies with simulated tabletop exercises.

Implications Beyond Public Sector

While the law targets public entities, it sets a precedent that private businesses would be wise to follow voluntarily. Regulatory bodies at the federal level are likely to mirror these expectations in future legislation. Cyber insurance underwriters may also start to weigh reporting preparedness more heavily in risk models.

From a supply chain perspective, failure to rapidly disclose or respond to a breach could impact vendor relationships, insurance coverage, and customer trust. Organizations of all sizes should view this law as a benchmark—not a boundary.

How Cost+ Helps You Stay Compliant and Resilient

At Cost+, we support businesses in building strong cyber foundations through a layered and affordable approach. Our Recovery+, Security+, and Compliance+ services are designed to help you prevent attacks, prepare for the worst, and respond with confidence if an incident occurs.

We also offer free assessments, including:

Free Security Check
Cost Check+ to help you evaluate and streamline your IT expenses

Final Thoughts

New York’s new cyber reporting law isn’t just about compliance—it’s about preparedness. In a world where ransomware groups move faster than legislation, every hour counts. The organizations that succeed won’t be the ones who scramble after an incident—they’ll be the ones who plan before it happens.

Now is the time to align your security posture with tomorrow’s regulations—before they become mandates.

Cost+ is local to New York City and we’re happy to stop by in person to help with all aspects of IT. From support to cyber security. Offices located in New Jersey, Florida and Arizona. To schedule a consultation or learn more, contact Cost+ today.

By Thomas McDonald
Vice President

cmcwplgnomg4042025-06-27T18:01:47-05:00June 27, 2025|

Why Uncontrolled AI Usage Is Becoming a Compliance Time Bomb

The rise of generative AI in the workplace is transforming productivity—but it’s also quietly introducing serious compliance risks. From finance and healthcare to legal and insurance, employees across industries are increasingly turning to tools like ChatGPT, Copilot, and Bard without proper oversight. When these tools are used to process sensitive data, the consequences can be far-reaching, particularly for organizations subject to regulatory frameworks like HIPAA, GDPR, GLBA, and SOX.

How Generative AI Is Slipping Through the Cracks

Many employees see AI tools as convenient assistants: summarizing documents, answering emails, generating reports. But in the rush to embrace efficiency, few stop to consider whether using these tools aligns with corporate data policies or regulatory obligations.

Consider these increasingly common scenarios:

A legal assistant pastes a confidential case summary into an AI tool to draft a client letter.
A healthcare provider uses an AI chatbot to rewrite a patient care note.
A financial analyst uploads internal spreadsheets into Copilot to generate forecasts.

In each case, data that may be regulated, proprietary, or subject to audit trails is being transmitted to third-party systems—without proper logging, encryption controls, or clear knowledge of where it’s stored or who has access.

This is not just a data governance issue; it’s a compliance landmine. If your organization is audited and cannot account for where sensitive information went, the liability may be significant—even if there was no malicious intent.

Regulatory Consequences Are Catching Up

Until recently, regulators had not directly addressed generative AI usage. That’s changing. Authorities are beginning to scrutinize how AI tools process sensitive data, whether companies have visibility into their usage, and whether sufficient safeguards are in place.

For example, in the U.S., the Federal Trade Commission (FTC) announced enforcement actions against companies misrepresenting AI capabilities and misusing consumer data. The initiative, called Operation AI Comply, signals that regulators are paying close attention to how AI is deployed—and how it impacts compliance with privacy and security laws.

Internationally, the European Union’s GDPR requires that data processors disclose automated decision-making practices, retain auditability, and obtain proper consent—criteria that many AI tools struggle to meet when used informally within companies. HIPAA-regulated entities, meanwhile, are prohibited from disclosing protected health information (PHI) to third parties unless under strict business associate agreements—something most AI vendors do not offer by default.

The regulatory environment is evolving quickly, and non-compliance—intentional or not—can lead to fines, sanctions, or reputational damage.

What Business Leaders Can Do Now

Compliance is not about halting innovation—it’s about guiding it. To responsibly embrace AI in the workplace, organizations need to implement clear guardrails and visibility mechanisms. Here are immediate steps to consider:

Create an Acceptable Use Policy for AI Tools: Define which tools are approved, how they can be used, and what data types are prohibited from being input.
Educate Employees: Ensure staff understand the risks of pasting sensitive data into AI platforms. Training should cover regulatory exposure and corporate policies.
Implement Monitoring Solutions: Use endpoint protection, DLP (data loss prevention), or firewall controls to detect unauthorized AI traffic or data exfiltration.
Work With Legal and Compliance Teams: Before adopting new AI platforms, conduct thorough risk assessments and ensure alignment with internal controls and applicable laws.
Review Vendor Agreements: If employees are using AI tools that store or process company data, you must review the tool’s data handling, retention, and sharing practices.

Importantly, organizations should not rely solely on user discretion. Even well-intentioned employees can create compliance issues if they don’t understand the implications of using unsanctioned tools.

Looking Ahead

AI is here to stay—but blind adoption is not sustainable. Compliance frameworks are evolving, and enforcement actions will likely target companies that failed to take proactive steps. The time to put controls in place is before a breach, not after.

Executives, IT leaders, and compliance officers should treat uncontrolled AI usage as they would any other systemic risk: monitor it, educate stakeholders, and take decisive steps to mitigate exposure. Doing nothing is not a neutral position—it’s a liability.

Schedule a Free Compliance Review

If your organization is unsure how to govern employee use of AI tools, Cost+ offers Compliance+ services to help. We can assess your current policies, review your tech stack, and recommend the safeguards needed to protect your business. Schedule a free consultation today.

cmcwplgnomg4042025-06-26T17:34:31-05:00June 26, 2025|

Microsoft Offers New Option for Windows 10 Users Who Can’t Upgrade

As the Windows 10 end-of-support date approaches in October 2025, Microsoft is rolling out a temporary solution for users who aren’t ready—or able—to upgrade to Windows 11. Known as Extended Security Updates (ESUs), this program gives users another year of critical protection, but it comes with important caveats.

Understanding the October 2025 Deadline

Microsoft plans to end official support for Windows 10 on October 14, 2025. That means no more regular security patches, bug fixes, or technical support. While this doesn’t render your PC useless overnight, it does leave it increasingly vulnerable to cyberattacks over time.

What Are Extended Security Updates (ESUs)?

To ease the transition, Microsoft is offering one additional year of security-only updates through its ESU program. These updates will run from October 2025 through October 2026, and they’re available in several ways:

Free via Microsoft Rewards: Redeem 1,000 points to enroll.
Free via Windows Backup: Opt into automatic cloud backup using OneDrive.
One-time payment: Pay $30 for a full year of updates.

It’s worth noting that these updates won’t include new features or performance improvements—just essential security patches designed to keep your system protected.

Why Some Users Can’t Upgrade to Windows 11

Many PCs running Windows 10 don’t meet Windows 11’s stricter hardware requirements, such as TPM 2.0 and newer processors. Upgrading often means buying a new device, which isn’t always practical for small businesses or individuals trying to control costs. For these users, ESUs are a stopgap that offers time to plan.

What This Means for Business Owners

If your business is still relying on Windows 10 workstations, you need a short- and long-term strategy. While the ESU program provides some breathing room, the end goal remains the same: migrating to a secure, supported platform. Cost+ can help with that. Our Support+ team handles system upgrades, while Cloud+ and Recovery+ ensure business continuity during transitions.

Recommendations for Windows 10 Users

Here’s what we recommend if you or your business is still running Windows 10:

Check your hardware: Determine if your PC qualifies for Windows 11.
Choose an ESU path: Free enrollment or a $30 fee buys you time.
Don’t delay planning: Start evaluating replacement devices or cloud alternatives now.
Secure your endpoints: Even with ESUs, don’t skip antivirus and patch management.
Get expert help: Cost+ can advise on upgrades, virtual machines, and long-term infrastructure planning.

The Bigger Picture: A Shift Toward the Cloud

Microsoft continues to push toward a cloud-first model. Businesses using Windows 365 Cloud PCs will get ESUs automatically, which further signals that traditional desktops are becoming less central. Companies that embrace this shift will gain long-term flexibility and security—two priorities in today’s IT landscape.

Final Thoughts

Microsoft’s Extended Security Updates offer a practical bridge for Windows 10 users who need more time. But it’s not a permanent solution. Now is the time to assess your systems and create a migration plan that fits your budget and risk tolerance.

If you’re unsure what to do next, we can help. Contact Cost+ for guidance that keeps your business running smoothly, securely, and without unnecessary expenses.

Schedule Your Free Consultation Today

Ready to plan your Windows 11 migration or secure your Windows 10 systems? Reach out to the Cost+ team for a free consultation.

By Thomas McDonald
Vice President

cmcwplgnomg4042025-06-26T00:18:20-05:00June 26, 2025|

Why New York City Businesses Are Turning to a Virtual CIO

The growing demand for NYC Virtual CIO services is redefining how businesses in New York City approach executive IT leadership. From law firms in Midtown to fintech startups in Flatiron, companies are replacing traditional full-time Chief Information Officers with more flexible, cost-efficient, and experienced virtual alternatives. For managing partners, COOs, and CEOs alike, the NYC Virtual CIO model offers strategic insight, operational continuity, and regulatory guidance—without the overhead of a six-figure salary and executive benefits package.

This article explores the key factors behind this shift, including cost comparisons, compliance pressures, workforce trends, and real-world case studies from NYC-based businesses that have already made the transition. Whether you’re preparing for NYDFS audits or scaling your hybrid workforce, understanding the role of a NYC Virtual CIO could be the edge your organization needs in today’s high-stakes environment. Heres why NYC businesses are making the shift:

Shifting from Full-Time to Fractional IT Leadership

Many NYC firms now recognize that they can receive the same strategic value from a virtual CIO as they would from a full-time hire—without the cost. A NYC Virtual CIO provides executive-level insight into infrastructure, cloud strategy, vendor relationships, and cybersecurity readiness. The difference? Flexibility, scalability, and affordability.

Understanding the Role of a CIO

A Chief Information Officer (CIO) is responsible for aligning technology with business goals. This includes planning the IT roadmap, evaluating security risks, managing digital transformation initiatives, and ensuring operational resilience. A NYC Virtual CIO fills this same role on a part-time, fractional, or project basis—delivering board-level insights without the overhead.

Why Full-Time CIO Models Are Being Replaced

In the NYC market, a full-time CIO can cost $300,000 to $500,000 annually after salary, bonuses, benefits, and overhead. Many small and midsize businesses simply cannot justify this. Even larger firms are rethinking executive IT investments in favor of more flexible models. A NYC Virtual CIO can cost as little as $3,000 to $10,000 per month, with no loss in leadership or compliance experience.

Cost Comparison: In-House vs. NYC Virtual CIO

Category	In-House CIO	NYC Virtual CIO
Annual Base Salary	$275,000 – $375,000	$36,000 – $120,000
Bonuses/Benefits	$75,000 – $125,000	Included
Office & Onboarding	$20,000 – $50,000	Included
Total Annual Cost	$370,000 – $550,000	$36,000 – $120,000

Regulatory Drivers in NYC

Firms operating in New York must navigate complex regulatory environments. A NYC Virtual CIO helps businesses stay compliant and avoid fines.

NYDFS Cybersecurity Regulation (23 NYCRR 500) – Applies to financial institutions and requires detailed cybersecurity policies, risk assessments, and reporting.
HIPAA – Protects medical data. Required for healthcare providers and vendors handling PHI.
SHIELD Act – Expands breach notification and data security obligations to all companies holding New York resident data.

Case Studies: NYC Businesses Using Virtual CIOs

Case Study 1: Midtown Law Firm

A 40-attorney law firm faced client pressure to implement formal cybersecurity policies. They hired a NYC Virtual CIO who implemented a secure file-sharing system, MFA, and breach response plan. Within 60 days, the firm passed a third-party security audit from a Fortune 500 client.

Case Study 2: Brooklyn Nonprofit

A nonprofit serving vulnerable populations needed to meet NIST 800-53 requirements to qualify for federal grants. The NYC Virtual CIO helped write policy, trained staff, and coordinated vendors. They secured $2M in new funding and avoided hiring a full-time CIO.

Case Study 3: Financial Advisory in Manhattan

After a cybersecurity insurance renewal was denied, a 15-person wealth advisory firm engaged a NYC Virtual CIO. They remediated gaps, created an incident response plan, and helped win policy reinstatement at a 22% lower premium.

Case Study 4: Queens Healthcare Practice

A multi-location primary care provider in Queens needed EHR integration with new hospital partners. The NYC Virtual CIO designed the integration plan, coordinated HITRUST-certified vendors, and ensured HIPAA compliance. Their solution avoided a $75K audit-related penalty.

Benefits Beyond Compliance

Executive Strategy

Virtual CIOs think like executives. They help align technology to business objectives such as market expansion, acquisition readiness, and digital product launches. They participate in board meetings and help set KPIs for IT teams.

Cybersecurity Readiness

Cybersecurity threats in NYC are constant. A NYC Virtual CIO can coordinate endpoint protection, EDR/XDR, 24/7 SOC integration, cloud security reviews, and phishing simulations. They serve as your incident commander before you’re ever breached.

Tech Stack Optimization

Most firms overspend on overlapping vendors. Virtual CIOs identify waste and drive consolidation. Many clients save 15–30% simply by cleaning up licenses, support contracts, and cloud sprawl.

Vendor Management

A NYC Virtual CIO helps select and manage vendors, ensuring contract terms protect the business. They run competitive RFPs, lead negotiations, and implement performance metrics.

When to Consider a NYC Virtual CIO

Your IT leader is overwhelmed or junior
You’re preparing for NYDFS, HIPAA, or SHIELD compliance
You want to control IT costs while growing
Your board or investors are asking about cybersecurity maturity
You lack executive oversight during M&A or tech transformation

Choosing the Right Partner

The best NYC Virtual CIO candidates bring a combination of leadership, regulatory fluency, and business acumen. Key traits to look for:

Experience in your industry (law, finance, healthcare, nonprofit)
Fluent in frameworks like NYDFS 500, HIPAA, SHIELD, SOC 2, NIST
Clear engagement terms (retainer, advisory, project-based)
Board-ready communication skills
Ability to lead vendors, staff, and compliance teams

You can learn more about NYC Virtual CIO options or explore broader Virtual CIO and Virtual CTO services at Cost Plus.

Conclusion

For NYC organizations balancing growth, compliance, and technology complexity, the NYC Virtual CIO model is more than a trend—it’s a proven solution. Whether you’re scaling your firm, defending against cyber threats, or simply tired of paying executive salaries with diminishing returns, a Virtual CIO delivers the leadership you need, when and how you need it.

Sources

By Thomas McDonald
Vice President

cmcwplgnomg4042025-06-24T18:30:52-05:00June 24, 2025|

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